Kohl's

I am giving 5 Stars because the employee that helped me in the jewelry dept (what's left of it) was so sweet and helpful I was looking for a gift and wanted a bracelet but they were out of my price range ( they only had 2 designs in the whole dept); I decided on some pretty earring and we found out they were on sale. Then she reminded me to add my phone number to get my rewards which I had $5 then she got me a coupon for 20% off fine jewelry so she helped me save on my purchase. And I love getting good deals she was very friendly and sweet and a big help as my husband was waiting in the parking lot. The first time I went to the counter no one was around and I waited and waited so went to look for something else. The store was pretty picked over in some areas , jewelry for one actually looks like they are selling out of the jewelry dept. Most Kohl's I have been to have lots of jewelry the counter with them bute gemstones silver and gold but not here they only had a couple of display cases with jewelry the others had electronics. I didn't see any perfume in the store or makeup. So glad when I walked back around I saw the associate so I wouldn't leave empty handed.. I wish I asked her name . The 5 Star review is for the sales associate at the Pearland Texas location

I ordered a Shark Vacuum Cleaner from the Kohls Pearland location , went to pick it up and brought it home excited to open the box and use it . The vacuum cleaner was used and filthy (see attached pictures ) when I called today the Store Manager stated that all she could do is replace it . I have already driven 40 minutes to pick up the vacuum cleaner and now I have to drive another 40 min to replace it . And , she had the audacity to tell me that once an item is returned , they mark it as damaged goods and they can’t resell it . Seriously? Then why is the vacuumed cleaner I purchased for $250 .00 filthy and clearly used ? And that’s all you can do ? Apologies and mean it would have been a great beginning. You can bet that if you purchased a service from my business and you had to take time from your day to drive 40 minutes back because you were unhappy especially, when it was my responsibility that caused the situation, that I would make it worth your trip back to my business . But that’s me and what I expect customer service to be all about . 11 years I have been a Kohl’s account holder and because of a manger who clearly did not want to be bothered , leaves me with an experience that will not be forgotten . I will drive the 40 minutes and return your filthy , used vacuumed cleaner that should have been deemed as “damaged goods “ , and repurchase it from someone who cares .